Quality Analyst - Navi Mumbai

Navi Mumbai, Maharashtra, India | Business Development | Full-time



  • Monitor calls and provide feedback to BDs
  • Uses quality monitoring data management system to compile and track performance at team and individual level
  • Provides actionable data to various internal teams as needed.
  • Conducts weekly sync with BDMs to help them understand areas of improvement and actionable for their team
  • Be a part of process enhancement and adherence 
  • Coordinates and facilitates call calibration sessions for Sales & Training Team.
  • Maintains and updates data for BDs from a quality perspective and publishes weekly & monthly reports
  • Focuses on improving BD performance week on week


  • Upto 4LPA

Skills Required 

  • In-depth Product Knowledge
  • A high degree of self-motivation and a strong orientation toward teamwork 
  • Excellent time management and effective prioritization 
  • Excellent business communication skills 
  • Intermediate skills in Google Sheets, Docs, Presentations
  • Able to effectively communicate and train people from different cultures
  • Well Versed with Hindi and English. Written and Verbal
  • Must adapt well to change and successfully set and adjust priorities as needed