About Testbook:
The fastest rising startup in the EdTech space, Testbook is focused on Engineering and 
Government Job Exams, with an eye on expanding into UPSC, PSC, and international 
exams. With a registered user base of over 3.2 Crore students, more than 450 Crore 
questions solved, and a top-rated Android App, Testbook is poised to revolutionize the EdTech 
industry. 
Testbook is the perfect incubator for talent – you come, you learn, you conquer. You will train 
under the best mentors, gain hands-on industry exposure, and become an expert in your field. 
The IIT pedigree of the co-founders has attracted some of the brightest minds in the country, 
growing the team to 500+ employees along with hundreds of interns and freelancers. Now is 
the best time to join the force.

About the Role:
We are looking for a Customer Success Intern to support our learners by resolving queries, 
ensuring smooth onboarding, and driving user satisfaction. This role provides exposure to 
customer success operations in EdTech, including query handling, onboarding support, data 
management, and process optimization. 

Key Responsibilities 
● User Query Management: Handle and resolve user queries related to super coaching, 
exam syllabus, live classes, and study materials across multiple platforms (Intercom 
chats, onboarding calls, etc.). 
● Customer Success: Ensure high CSAT (Customer Satisfaction) by providing accurate 
and timely resolutions. 
● Onboarding Support: Assist new users with onboarding, ensuring they fully understand 
and benefit from their purchased super coaching. 
● Timely Resolution: Maintain and improve TAT (Turnaround Time) for queries and first 
response rate. 
● Data Management & Reporting: Track and maintain user interactions in Google 
Sheets; prepare reports to identify trends and improvements. 
● Quality Monitoring: Support in maintaining content quality, monitor feedback, and 
contribute to performance reports for process optimization.