Customer Support Intern at Testbook.com

Profile:

The Customer Support Intern will be responsible for receiving,

investigating, and responding to all customer inquiries regarding

the products and services. The Customer Support Intern will

troubleshoot and coordinate with various internal departments to

resolve problems.

Responsibilities:

• Interact with customers by phone, e-mail, or online chat

concerning various care issues.

• Provide hands-on support for customer care initiatives such as

automated provisioning, online billing, order tracking, and detailed

account management.

• Solicit cross-selling and up-selling opportunities within the

customer care experience.

• Tracking and reporting relevant customer care performance

metrics.

• Capturing and applying customer feedback.

Application Form