Customer Support Intern

Navi Mumbai, Maharashtra, India | Marketing | Full-time

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About Us

The fastest rising startup in the EdTech space, focussed on Engineering and Government Job Exams and with an eye to capture UPSC, PSC, and international exams. Testbook is poised to revolutionize the industry. With a registered user base of over 1.36 Crore students, more than 450 crore questions solved on the WebApp, and a knockout Android App. Testbook has raced to the front and is ideally placed to capture bigger markets.

Testbook is the perfect incubator for talent. You come, you learn, you conquer. You train under the best mentors and become an expert in your field in your own right. That being said, the flexibility in the projects you choose, how and when you work on them, what you want to add to them is respected in this startup. You are the sole master of your work.

The IIT pedigree of the co-founders has attracted some of the brightest minds in the country to Testbook. A team that is quickly swelling in ranks, it now stands at 500+ in-house employees and hundreds of remote interns and freelancers. And the number is rocketing weekly. Now is the time to join the force.



Internship Tenure: 6 months (Work From Office)

Internship Stipend: 10K/month

Internship Type: Full-time

 

Responsibilities:

  • Interact with customers by phone, e-mail, or online chat concerning various care issues.
  • Provide hands-on support of customer care initiatives such as automated provisioning, online billing, order tracking, and detailed account management.
  • Solicit cross-selling and up-selling opportunities within the customer care experience.
  • Tracking and reporting of relevant customer care performance metrics.
  • Responsible for receiving, investigating, and responding to all customer inquiries regarding the products and services.
  • Troubleshoot problems and coordinate with various internal departments to resolve problems.
  • Capturing and applying customer feedback.